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Frequently Asked Questions & Answers


 

The following list is provided by the general contractor to help unit owners determine what is and what is not warranty work. The list is not all inclusive, but it should give you a good indication the types of items that are warranty issues. Any request for work by a unit owner that is not warranty related will result in a service call charge. All warranty requests must be in writing and faxed to (205) 802-2867.

Request

Warranty

Non-Warranty

Notes

Glass block needs cleaning

 

X

 

Glass block is broken

 

X

 

Handrails are humming / noisy

 

X

 

Handrails are scratched

 

X

 

Handrails are dirty

 

X

 

Handrail picket is loose

X

 

 

Cabinet door/drawer is broken

 

X

 

Cabinet door/drawer is scratched

 

X

 

Cabinet knob fell off

 

X

 

Cabinet doors are not aligned

 

X

 

Deck coating is dirty

 

X

 

Deck coating peeling up

X

 

 

Deck coating is discolored

 

X

 

Deck coating looks inconsistent

 

X

 

Metal Roof leaking

X

 

 

Membrane roof leaking

X

 

 

Exterior Caulking is dirty & discolored

 

X

 

Exterior Caulking is turning loose

X

 

 

Interior caulking is cracking

 

X

 

Front entry door is dirty

 

X

 

Front entry door is dinged & needs paint

 

X

 

Front entry door is delaminating

X

 

 

Steel door is not closing properly

X

 

 

Steel door is rusting & needs paint

 

X

 

Interior door is dinged & needs paint

 

X

 

Interior door is not closing properly

 

X

 

Interior door is delaminating

X

 

 

Exterior door hardware is rusting

 

X

 

Exterior door hardware is broken

 

X

 

Interior door hardware is not latching

X

 

 

Interior door hardware not locking

X

 

 

Missing keys to Owner's Closet

 

X

 

Missing keys to Front entry door

 

X

 

TimeLox - All requests

 

X

 Call Rental Maint at (850) 381-2229

Nexus - All requests

 

X

 Same as above

Safes - All requests

 

X

 Same as above

Sliding glass door not locking

 

X

 

Sliding glass door not rolling smoothly

 

X

 

Glass broken

 

X

 

Sliding glass door is scratched

 

X

 

Sliding glass door thumb-turn is missing

X

 

 

Sliding glass door thumb-turn fell off

X

 

 

Exterior storefront door closer not working

X

 

 

Window not latching

 

X

 

Window broken

 

X

 

Mirror is scratched

 

X

 

Mirror is broken

 

X

 

Mirrored door fell off track

 

X

 

Mirrored door is broken

 

X

 

Mirrored door track is bent

X

 

 

Stucco is dirty

 

X

 

Stucco is peeling off the wall

X

 

 

Stucco texture looks inconsistent

 

X

 

Sheetrock is scratched & dinged

 

X

 

Sheetrock is cracked above door

 

X

 

Sheetrock looks wavy

 

X

 

Sheetrock texture is inconsistent

 

X

 

Sheetrock screw heads are visible

X

 

 

Sheetrock tape joint turning loose

X

 

 

Sheetrock is molded

X

 

 

Sheetrock is wet

X

 

 

Sheetrock at exhaust fan is discolored

X

 

 

Ceramic tile color is inconsistent

 

X

 

Ceramic tiles are loose

X

 

 If installed by Harbert

Ceramic tile grout is discolored

 

X

 

Ceramic tile is dirty

 

X

 

Ceramic tile is chipped / damaged

 

X

 

Carpet is stained / dirty

 

X

 

Carpet seam is coming apart

X

 

 If installed by Harbert

Carpet is wearing prematurely

 

X

 

Carpet needs re-stretching

 

X

 

Paint needs touching up

 

X

 

Paint is flaking off wall

X

 

 

Paint color is inconsistent

 

X

 

Fire extinguisher needs recharging

 

X

 

Missing key to mailbox

 

X

 

Bath accessories are broken

 

X

 

Bath accessories falling off wall

 

X

 

Bath accessories finish is peeling off

X

 

 

Appliances - All requests

 

X

Call GE 1-800-432-2737

Countertops scratched / chipped

 

X

 

Countertops broken

 

X

 

Countertops seam appears misaligned

 

X

 

Whirlpool tub is leaking

X

 

 

Whirlpool motor not working

X

 

 

Whirlpool tub is scratched

 

X

 

Whirlpool tub is dirty

 

X

 

Whirlpool tub skirt is broken

 

X

 

A/C not cooling properly

X

 

 

A/C filter is dirty, damaged or missing

 

X

 

A/C thermostat not working

X

 

 

A/C grilles are closed

 

X

 

Dryer booster fan runs constantly

X

 

 

Dryer not drying clothes

 

X

 

Lint has collected at Dryer vent

 

X

 

Washer & Dryer are not connected

 

X

 

Drain line hole missing at Washer

 

X

 

Water splashes out of tub / shower

 

X

 

Water too hot or too cold

 

X

Adjust water heater temp

Water leaks

X

 

 

Toilet clogged up

 

X

 

Toilet repeatedly clogs for past year

X

 

 

Unit smells like sewer gas

 

X

Flush toilets and/or run water to refill p-traps

Fire sprinkler head activated

 

X

 

Fire sprinkler head dripping

X

 

 

Outlet not working

 

X

Check to see if it is GFI or controlled by a switch

GFI outlet tripped

 

X

 

Doorbell not working

X

 

 

Light not working

 

X

Make sure bulb is good

Switch not working

 

X

 

Missing cable TV jack

 

X

Call Comcast

Missing telephone jack

 

X

Call ProComm

Outlets are upside down

 

X

 

Missing Plasma TV jack

 

X

 

Missing Stereo Pre-wire

 

X

 

Breaker repeatedly trips

X

 

 

No power - breaker is not tripped

X

 

 

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